How can we help?

Help & FAQs

Manage Your Account

How do I log into my booking account?

Once you have booked your first appointment, the system will prompt you to confirm and create a new account. To access your account go to https://justahammer.launch27.com/login.

How do I change my password?

Access your account at https://justahammer.launch27.com/login. Go to your profile at the top-right corner and click “Change Password”. Follow the steps provided by the system.

How do I reset my password?

If you lost your password, go to https://justahammer.launch27.com/login and click “Forgot your password?”. You will receive instructions via e-mail, please follow the steps provided. 

How do I change my address?

Access your account at https://justahammer.launch27.com/login. Go to your profile at the top-right corner and click “My Account”, edit your address and click “Save Changes”.  

How do I change my credit card?

Access your account at https://justahammer.launch27.com/login. Go to your profile at the top-right corner, click “Billing Info” and enter your credit card information. Click “Add Credit Card”.

Our Services

Do you provide service in my area?

We currently serve the Gainesville, FL area.  Stay tuned as we continue to grow and expand to other areas in Central Florida. 

What kind of services does Just a Hammer offer?

Unlike typical handyman services, at Just a Hammer we specialize on smaller tasks. Think about the sort of projects that require the safe use of a ladder or the strength to move a big piece of furniture. These are the things that our handymen will provide for you – those tasks for which you just need an “extra set of hands”.

How much will it cost?

Because every client will have their own list of things to do, we believe in providing the convenience of hourly-based services (minimum 1 hour booking) so that you can plan as much time as you desire to finish all of the tasks that you need help with. When you book a handyman through the site, you will be required to pay the handyman on an hourly basis. For every job, you will be required to book a minimum of one (1) hour at a rate of $55.00 USD. If you are seeking to hire for more than one (1) hour, the second hour will be charged at $50.00, and then all subsequent hours will be charged at $45.00 per hour.

Do the handyman bring their own supplies and equipment?

It depends – when you’re setting up your appointment, we’ll ask you to specify what tasks you would like our helpers to take care of. Based on that, we’ll assess the need for materials and work with you around your wishes. If you do not already have the materials required on hand (example: batteries, lightbulbs, hammer, etc.), we will do our very best to accommodate your needs.

Can I request special tasks or extras?

Because of our hourly-based pricing structure (minimum 1 hour booking), please make sure that you plan enough time to complete your projects. Always overestimate, and we’ll be happy to provide a refund for any unused time.

Can I trust my handyman?

Just a Hammer is extremely selective when it comes to contracting handymen. We want to make sure that you receive reliable services, but also that you can feel comfortable with those that you allow into your home. We find handymen through the process of referrals, and for extra assurance, we personally interview and run a background check on each contractor. Our desire is to serve each of our clients as a good friend for whom who we are recommending a service to.

Trust & Safety

Do the handymen go through a background check?

This is an important part of Just a Hammer’s brand.  Once we assign a handyman for you, you can rest assured that each of them has been personally interviewed by us and has gone through a background check process.  We will not send somebody to your home, who we wouldn’t feel comfortable ourselves.

What is your 100% satisfaction guarantee policy?

We want you to be happy with the work our  handymen do for you.  If for any reason you don’t feel satisfied with the service, please contact info@justahammer.com.  We will work with you to make things right.

What is your refund policy?

Your credit card will be charged once the handyman has completed the expected services and we will also only charge for the time that you have contracted.  Should the work be completed before the time that you have paid for, we’ll be happy to refund the unused portion (minimum 1 hour).

Your Booking

What happens if I need to cancel my appointment?

Should you need to cancel your appointment, we ask that you please contact us at least 12 hours prior to the appointment time.  If you cancel prior with less than 12 hour notice, we will charge a $15 cancellation fee.

How do I know how much time to reserve for my appointment?

Since our services are hourly-based we ask that you estimate how long you will need your handyman to be available for.  During that time, you can ask for them to complete a variety of projects at your home.  Should our handyman be done prior to the allotted time, we will be happy to refund the cost of the unused time (minimum 1 hour).

How do I know how long it will take for my project?

We’re here to help! As you’re thinking about your project(s), please feel free to call us or e-mail us and we can discuss how our handyman can better serve you. Our phone number is (352) 448-9690 and our e-mail address is info@justahammer.com.

What happens if I contract a handyman for longer than it takes to complete the work?

We provide two options in this scenario. While our handyman is still at your home, you can feel free to discuss other projects you might not have originally thought of, that he or she can help you with. If you don’t need that additional time, we’re happy to reimburse you for that unused portion. We do require a minimum of a 1 hour booking, but for any time beyond that, we are happy to accommodate.

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